Returns, Refunds & Warranty

Last updated: 24 October 2026

This policy explains how returns, exchanges, refunds and warranty claims work for products purchased from New Kailash Electricals. It does not limit any rights you have under the Consumer Protection Act, 2019.

1. Checking your purchase

Please check products, quantities and specifications at the time of purchase or delivery. Keep your GST invoice, as it is required for any return, exchange or warranty claim.

2. Returns and exchanges

• Unused products in their original, undamaged packaging may be returned or exchanged within 7 days of purchase, with the original invoice.
• Products must not have been installed, wired, connected or used.
• Returns are subject to inspection at the store.

3. Items that cannot be returned

• Wires and cables cut to length at your request.
• Products that have been installed, used, or damaged after sale.
• Special-order or custom items procured specifically for you.
• Products without original packaging, or with missing parts or accessories.
• Clearance or discounted items marked as non-returnable at the time of sale.

4. Refunds

Approved refunds are made by the original payment method or as store credit, as agreed at the time of return. Where a GST invoice has been issued, a credit note will be raised. Refunds for bank or UPI payments are typically processed within 7 working days of approval.

5. Defective products and warranty

• If a product is defective on purchase, inform us within 7 days with the invoice and we will arrange a replacement or help you with the manufacturer's process.
• After this period, warranty claims are handled according to the manufacturer's warranty terms. Many manufacturers handle claims directly through their authorised service centres; we will guide you on the process.
• Warranty does not cover damage caused by incorrect installation, voltage fluctuation, physical damage, water ingress or misuse, unless the manufacturer's terms say otherwise.

6. How to request a return or claim

Visit the store with the product and invoice, or contact us first at +91 88666 24145 or info@newkailashelectricals.online with your invoice number and a description or photo of the issue.